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Policy 2017-02-12T21:38:33+00:00

Shipping, Returns, Refunds Policy

Free Shipping
We ship most orders via ground delivery within the continental United States.  Rush orders, Alaska, Hawaii, Puerto Rico and international orders may incur additional shipping charges.

We strive to process and ship within 3 to 5 business days of your order.  To provide you with the best customer service possible, we try to maintain sufficient inventory to readily fill your requests. If your order is experiencing a delay, we will contact you via email to let you know our best estimate of when you will receive it.  Of course, your credit card will not be charged until your product is shipped.

Returns and Exchanges
We gladly accept returns or exchanges  within 30 days from the date we ship it to you. Please email us at info@bairnsandtots.com and include your order number in the subject line.  In the body of the email please list the items you are returning or exchanging and your reason. We will issue you a Return Authorization Code. You may use the regular mail service, UPS or FedEx.  Carefully package your item to avoid damage.  We encourage you to purchase insurance on your return package as we cannot accept damaged goods unless it is the reason stated in your issued Return Authorization Code.  Once we have received and inspected your returned item(s), we will credit your card for the full amount of your purchase less the cost of shipping.

Please include in your return package the original invoice along with your Return Authorization Code and mail it to the address provided.

Payment Information and Credit Card Security
We gladly accept Visa, MasterCard and American Express. Our secured socket layer (ssl) uses the latest, industry-standard 256-bit encryption technology to ensure that your personal information (especially your name, address and credit card number) remains secure.  Look for” https:// “ in the address bar of your browser when you checkout – the ‘s’ stands for ‘secure’.  Our security certificate can be viewed by double-clicking the small key icon at the bottom of your browser window.

Information Security
We do not store your credit card number, your email address or any other personal information in a database for resale to any third party.

Privacy Policy

The privacy of our visitors is of extreme importance to us (See this article to learn more about Privacy Policies.). This privacy policy document outlines the types of personal information is received and collected by BairnsandTots and how it is used.

Log Files

Like many other Web sites, BairnsandTots makes use of log files. The information inside the log files includes internet protocol (IP) addresses, type of browser, Internet Service Provider (ISP), date/time stamp, referring/exit pages, and number of clicks to analyze trends, administer the site, track user’s movement around the site, and gather demographic information. IP addresses, and other such information are not linked to any information that is personally identifiable.

Cookies and Web Beacons

BairnsandTots does use cookies to store information about visitors preferences, record user-specific information on which pages the user access or visit, customize Web page content based on visitors browser type or other information that the visitor sends via their browser.

DoubleClick DART Cookie

Google, as a third party vendor, uses cookies to serve ads on BairnsandTots.

Google’s use of the DART cookie enables it to serve ads to users based on their visit to BairnsandTots and other sites on the Internet.

Users may opt out of the use of the DART cookie by visiting the Google ad and content network privacy policy at the following URL – http://www.google.com/privacy_ads.html.

These third-party ad servers or ad networks use technology to the advertisements and links that appear on BairnsandTots send directly to your browsers. They automatically receive your IP address when this occurs. Other technologies ( such as cookies, JavaScript, or Web Beacons ) may also be used by the third-party ad networks to measure the effectiveness of their advertisements and / or to personalize the advertising content that you see.

BairnsandTots has no access to or control over these cookies that are used by third-party advertisers.

You should consult the respective privacy policies of these third-party ad servers for more detailed information on their practices as well as for instructions about how to opt-out of certain practices. BairnsandTots privacy policy does not apply to, and we cannot control the activities of, such other advertisers or web sites.

If you wish to disable cookies, you may do so through your individual browser options. More detailed information about cookie management with specific web browsers can be found at the browser’s respective websites.

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