Frequently Asked Questions
What is the Bairns & Tots returns/exchanges policy?
At Bairns & Tots our return policy is simple. If you aren’t happy, we aren’t happy. We have a 100% Satisfaction Guarantee on all products not marked as non-returnable. If you or your little one are not completely satisfied with your purchase it may be returned within 14 days of receipt of product for a complete refund* to the same credit card it was purchased on, less the actual shipping and handling costs, or for a store credit or exchange. After 14 days, up to 30, we will gladly issue a store credit or exchange. Wall sticker returns must be in ‘like new’ condition and are eligible for store credit only. We do not accept returns after 30 days from delivery of product. This applies to all returnable items. Shipping charges will apply to exchanges. Please note that returned items purchased with a free shipping offer or promotion will have the actual cost of shipping and handling subtracted from the refund. Please allow up to two billing cycles to see your credit on your statement.
We regret that we cannot accept returns on sale items.
What is the Bairns & Tots cancellation policy?
We will do our best to try and cancel an order if we hear back from you immediately. Unfortunately, once an order is submitted it is placed into process immediately. Under normal circumstances, this is a good thing for you, getting your order shipped fast! Custom orders cannot be cancelled once submitted. Usually anything that doesn’t ship within a week. Production begins immediately on these items, therefore cannot be cancelled.
I live international outside the US or Perto Rico and love the products Bairns & Tots carries, can I place an order?
Unfortunately, we currently only ship to the US and Puerto Rico.